Responsible Gaming
Gambling should be fun, and it should never put your wellbeing at risk. At Dragonia, we want you to play responsibly and stay in control of your time and money. You can ask support for a cooling-off period or self-exclusion. Set your own budget and time limits before you play, not after. If you ever feel the game is controlling you, help is close.
Basic Principles of Responsible Gaming
Gambling always carries the risk of losing money. No system, strategy or lucky streak changes that. Treat it as paid entertainment, not as a way to earn income or fix money worries.
You can enjoy gambling without harming your finances or your mood. Decide your budget and your time first. Stick to it. Only play with money you can afford to lose, and never with funds meant for rent, bills or food.
Dragonia allows players to request a cooling-off period or self-exclusion through customer support. Self-service deposit, loss, wager and session limits have not been verified. Account closure is also available on request. Use these options early. They work best when you decide while you feel calm.
You can request them by email at support@dragonia.com or through Live Chat 24/7. Until self-service limits are confirmed, set your own budget and time limit outside the site.
How to Recognize Betting Addiction?
Gambling addiction is a serious condition, and it can build slowly. Look honestly at your own habits. These are the main warning signs:
- You think about betting or playing most of the day.
- You spend more money or time than you planned.
- You chase losses by betting more to win the money back.
- You borrow money or sell things to gamble.
- You hide your play or lie about it to family and friends.
- You feel restless, anxious or irritable when you try to stop.
- You gamble to escape stress, sadness or boredom.
- Work, school or relationships suffer because of gambling.
- You skip bills or other duties to keep playing.
- You have tried to cut back and could not.
If several of these sound familiar, take them seriously. It is not a sign of weakness. It is a health issue, and you can get help.
How to Deal with Betting Addiction?
The earlier you act, the easier it is to regain control. These are practical tips we recommend to help stop a problem before it grows:
- Set a deposit budget and a time limit for yourself before every session.
- Never chase losses. When you lose your budget, stop.
- Take regular breaks. Set a phone alarm as a session reminder.
- Keep gambling separate from alcohol and from stressful moments.
- Track what you spend and how long you play.
- Do not play with borrowed money or credit.
- Keep other hobbies, sport and time with friends in your week.
- Ask support for a cooling-off period or self-exclusion if you need distance.
- Talk to someone you trust about how you feel.
- Contact a professional help service. It is free and confidential.
Parents should keep devices and payment cards away from minors. Gambling is for adults of legal age in their province only.
Minimum age by province
The general minimum age is 18. The higher local age applies.
| Minimum age | Province or territory |
|---|---|
| 18+ | Alberta, Manitoba, Quebec |
| 19+ | Ontario, British Columbia, Saskatchewan, Nova Scotia, New Brunswick, Prince Edward Island, Newfoundland and Labrador, Yukon, Northwest Territories, Nunavut |
Dragonia is reported to restrict players in Ontario and Alberta. Availability in other Canadian provinces may vary, and access to the site does not establish local regulatory authorization.
Resources for Getting Help
Free and confidential support is available across Canada, day or night in most cases. These are the main organizations for players:
- ConnexOntario: free helpline for gambling, drug and mental health support in Ontario, at 1-866-531-2600, 24/7.
- Responsible Gambling Council (responsiblegambling.org): tips, self-tests and information for players across Canada.
- Gambling Support BC (gamblingsupportbc.ca): counselling and support for people in British Columbia, at 1-888-795-6111, 24/7.
- Gamblers Anonymous: peer support meetings for people who want to stop gambling (gamblersanonymous.org).
- GamCare and Gambling Therapy: also named on Dragonia's own responsible gaming page.
Your province may also run its own helpline. Search for "gambling help" with your province name. In an emergency, call 911.
Customer Support
If gambling is causing you problems, contact support at any time. Ask for a cooling-off period, self-exclusion or account closure.
- Live Chat 24/7: open it from the site or the mobile website.
- Email: support@dragonia.com
Learn more about this platform on the about page.